Contact us
Email [email protected]
To help us answer quickly, include:
- your Player ID (Game → gear icon → the 8-character code at the bottom of Settings);
- your device and operating system version;
- what happened, and a screenshot if you can.
We usually reply within 2 business days, in English or Turkish.
Purchases
I bought something but didn’t get it
Make sure you are online, then close the Game completely and open it again: the Game checks for missing purchases at start-up and delivers them. If it still hasn’t arrived, open Settings → Restore purchases. Still missing? Email us with your Player ID and the order number from your store receipt (Apple’s starts with “M”, Google’s with “GPA.”).
How do I restore my purchases on a new device?
Sign in to the same Apple ID or Google account you bought with, open the Game and tap Settings → Restore purchases. No Ads purchases come back this way. Items that are used up when spent (pearls, lives, boosters) are not restored by the store, but they travel with your cloud save if you link your account (see below).
How do I get a refund?
Payments are handled by Apple and Google, so refunds are requested from them:
- App Store: reportaproblem.apple.com
- Google Play: your Google Play order history → choose the order → “Request a refund” or “Report a problem”.
How do I stop the ads?
Buying No Ads (or any purchase) removes the full-screen ads between levels for good. Rewarded videos are always optional: they only play when you tap to watch one for a bonus.
Progress and cloud save
Is my progress saved?
Yes. Your progress is saved on your phone and, when you are online, backed up to the cloud automatically. You don’t need to do anything.
How do I move my progress to a new phone?
On your old phone, open Settings and tap Link account with Google (Android) or Link account with Apple (iPhone/iPad). When the row says “Account linked”, your cloud save belongs to that account. On the new phone, install the Game, open Settings and link the same account. Your progress is loaded.
Without a linked account, your cloud save is tied to that installation of the Game and can’t be moved if the Game is deleted. Link your account to keep it safe.
The Game asks “This phone” or “Cloud”. Which should I pick?
This appears when both your phone and your cloud save have progress. Each card shows the level, the date and the device. Pick the one you want to keep; the other is replaced. If unsure, choose the higher level.
Can I play on Android and iPhone with the same progress?
Progress follows the account you link. Google accounts link on Android and Apple accounts on iPhone and iPad, so progress does not move between the two platforms at the moment. Purchases also stay with the store you bought them from.
I lost my progress
If you linked an account, link the same account again in Settings. If you never linked one, email us with your old Player ID if you have it (for example from an earlier support email or screenshot) and we will see what we can do.
Privacy and your data
How do I change my ad and privacy choices?
Open Settings → Privacy options. This row appears in regions where a choice is required by law (for example the EEA, UK and some US states). See the Privacy Policy for details.
How do I turn off notifications?
Use your device settings: on iPhone, Settings → Notifications → Blob Park; on Android, Settings → Apps → Blob Park → Notifications.
How do I delete my account and data?
Follow the steps on Delete account. It takes a minute to request, and we complete it within 30 days.
Game help
The Game is slow or crashes
Update to the latest version from your store and restart your device. Crash reports reach us automatically, but an email with your device model and what you were doing helps us fix it faster.
Animations are too fast or too slow
Open Settings and choose the animation speed you like. You can also turn off sound, vibration or motion effects there.